Exchange & Return Policy

If for some reason you are not completely happy with your purchase from KIDS, it may be returned for exchange or credit note. Credit notes are valid for 6 months

Items will only be accepted for exchange or credit note under the following conditions:

• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.

• A copy of receipt is included with the return.

• The item is returned within 14 days of the receipt date.

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

Postage costs of returned items are the responsibility of the customer.

All returns require an authorisation number so please contact the store via email: contact@kid.com.au or on (03) 9499-1852.

Full Refunds will be honoured only when goods are deemed faulty and they will need to be viewed by KIDS before refund transacted.  Refunds will only be deposited into the Credit Card or Paypal account used at the time of purchase.